Concerns and Complaints

We take your welfare seriously.  If anything, you experience or witness at any event or class in the Glasgow Buddhist Centre, or at events/ classes run by the Glasgow Buddhist Centre in other venues concerns you, please let us know.

You can do this initially with the event or class team members leading the event or class,  They will ensure your concern is addressed immediately if possible and if it is not within their power to resolve the issue then they will pass your concern to the appropriate person within the Glasgow Buddhist Centre Team. The Centre Team are responsible for the day to day working of the Glasgow Buddhist Centre on behalf of the charity. We will always seek to understand what you are saying to us and respond appropriately.

If you do not find the response you receive satisfactory you may request the matter is raised as a complaint before the trustees of the charity that over-sees the governance of Glasgow Buddhist Centre.  This should be done in writing to Kuladharini as the chair of the charity’s council of trustees. A com-plaint raised in this way will always be acknowledged and you will receive a response in writing.

If you are concerned about the behaviour of any event or class team mem-ber or indeed any Glasgow Buddhist Centre Team member then please con-tact our protection officers directly.  The Glasgow Buddhist Centre has adopted a policy on the protection of Vulnerable Adults. We have appointed two protections officers who are independent of both the Trustees council and Centre Team.  Our Protection officers are Viryadevi and Dassini and they are both directly contactable via email on gbcprotect@gmail.com

A summary of Our Vulnerable Adult Protection policy is available to view here.