Concerns and Complaints

We take your welfare seriously.  If anything that you experience or witness at any event in the Triratna Glasgow Buddhist Centre concerns you, please let us know. This goes for any events run by us elsewhere.

You can do this initially with the event or class team members leading the event or class,  They will ensure your concern is addressed immediately if possible and if it is not within their power to resolve the issue then they will pass your concern to the appropriate person within the Triratna Glasgow Buddhist Centre Team. This team are responsible for the day to day working of the Triratna Glasgow Buddhist Centre on behalf of the charity. We will always seek to understand what you are saying to us and respond appropriately.

If you do not find the response you receive satisfactory you may request the matter is raised as a complaint before the trustees of the charity that over-sees the governance of Triratna Glasgow Buddhist Centre.  This should be done in writing to Kuladharini as the chair of the charity’s council of trustees. A complaint raised in this way will always be acknowledged and you will receive a response in writing.

If you are concerned about the behaviour of any event or class team member or indeed any Triratna Glasgow Buddhist Centre Team member then please contact our protection officers directly.  The Triratna Glasgow Buddhist Centre has adopted policies on the protection of Vulnerable Adults and the protection of children visiting our centre. We have appointed two protections officers who are independent of both the Trustees council and Centre Team.  Our Protection officers are Viryadevi and Dassini and they are both directly contactable via email on gbcprotect@gmail.com

A summary of our Vulnerable Adult Protection policy and Child Protection Policies are available to view.